Here's how we keep reviews reliable, how to contest content, and how an operator can request a correction or reply.
1. How we weight reviews
Every review has a weight and a status. Registered-account reviews count more than anonymous ones. Ranking scores use a Bayesian weighted average described on the Methodology page.
Automatic checks (rate limits and an anti-surge damper) reduce the risk of manipulation.
2. Reporting a review as unlawful content (DSA Art. 16)
Under each review there's a “Report” button that opens a structured form: pick the ground of unlawfulness (fake, defamatory, containing third parties' personal data, etc.), optionally add an explanation, leave a contact email and confirm a good-faith declaration. The reported content is the review itself, which we identify uniquely.
If you leave your email, we confirm receipt and, once a decision is made, we tell you the outcome. Above a certain flag threshold, the review is automatically quarantined pending human review.
3. Are you an operator? Requesting a correction or replying
If information on your establishment's page is wrong, write to info@lidorank.com with the club name and the item to correct; we'll assess the request.
In line with our independent moderation model, you'll be able to claim the page and reply publicly to reviews, but not edit or delete them or alter rankings.
4. Decision and statement of reasons (DSA Art. 17)
We assess every reasoned report. If we remove or down-weight a review and we know its author, we give them a specific statement of reasons for the decision and information on the available remedies (how to contest it). Likewise we tell the reporter the outcome where they left a contact.
You can also send or contest a report by email at the address on the Contact page. Automatic decisions (threshold quarantine, anti-surge damper) can always be reviewed by a human.
5. Reports of violations to authorities
Reports of possible irregularities stay private and are not a formal complaint. Where appropriate and in line with the privacy policy, they may be verified and forwarded to the competent authorities. We do not promise inspections.
6. Timing and contact
We aim to respond to requests within a reasonable time. For any moderation matter, write to info@lidorank.com.